refund policy

last updated: 05/09/2026

every piece is made in small batches. once an order is placed, it is final. we do not offer returns or exchanges for change of mind or sizing errors. we do stand behind quality, if something arrives faulty, we'll make it right.

 

faulty or defective items

if your item is faulty or defective:

- email us at amenadelaide1@gmail.com within 5 days of delivery, with your order number and clear photos of the fault
- keep the item unworn, unwashed, unaltered, and odour-free, with tags and packaging intact
- take care of the item until it reaches us, if you're sending it back. use a delivery service that insures the item's value
- handle the item carefully when inspecting it, so the claim isn't voided

once approved, choose either:

- a full refund to your original payment method, processed within 10 business days, or
- store credit for the item's value, plus $10 aud

we assess each claim individually. repeated or misused claims will be declined.

 

lost or stolen parcels

once your order leaves with the courier, it's their responsibility. we are not liable for parcels lost or stolen after delivery is confirmed.

if your order is missing, or marked delivered but hasn't arrived:

- email us at amenadelaide1@gmail.com with your order number
- we'll investigate with the courier directly

if the courier confirms the parcel is lost or stolen, you may choose a full refund or store credit plus $10 aud.

 

order cancellations

orders are prepped and packed by hand. you can cancel free of charge within 24 hours of purchase. after that, cancellation requests will be declined.

 

contact

questions about a return, refund, or your order? email us at amenadelaide1@gmail.com.